Welcome to the Policy Information Center! You will find everything you will need to know about your policy in your plan certificate such as eligibility, effective and termination dates, plan benefits, any exclusions or limitations, and instructions on how to file a claim.
2023 – 2024 School Year
Welcome to the Customer Service Center! We are excited to assist you with any and all questions you may have regarding your policy.
On the left hand side we have provided you with a number of links and downloads for immediate access to any questions you may have regarding your school’s student insurance plan.
If you don’t see what you are looking for, or would like to speak to a live representative, it will be our pleasure to assist you.
Call Us
For questions regarding:
- Benefits
- Claims
- Change of address
- Requesting a new ID card
- My Account assistance
- General Policy Information
Please call 1-888-251-6253 to speak to a live customer service representative, toll free, 7 am – 7 pm CST.
Email Us
For questions and issues about the following:
- Waiver questions
- Enrollment questions
- Life Status Changes
Please Contact Us
Welcome to the Customer Service Center! We are excited to assist you with any and all questions you may have regarding your policy.
On the left hand side we have provided you with a number of links and downloads for immediate access to any questions you may have regarding your school’s student insurance plan.
If you don’t see what you are looking for, or would like to speak to a live representative, it will be our pleasure to assist you.
Call Us
For questions regarding:
- Benefits
- Claims
- Change of address
- Requesting a new ID card
- My Account assistance
- General Policy Information
Please call 1-888-251-6253 to speak to a live customer service representative, toll free, 7 am – 7 pm CST.
Email Us
For questions and issues about the following:
- Waiver questions
- Enrollment questions
- Life Status Changes
Please Contact Us
Claim form* |
Standard form to provide notice of medical/prescription and/or provide details on requests for additional information.
|
Authorization to use or disclose health information |
This form allows an insured to provide specific instructions to UnitedHealthcare Student Resources International for use or disclosure of protected health information for a particular purpose.
|
Personal Representative Appointment* |
This document allows an insured to appoint a personal representative to act on their behalf in the matters of health insurance with UnitedHealthcare Student Resources International. |
*You can submit the form online by signing in to My Account.
For questions on how to access your benefit plan call 1-888-251-6253.
If you have any questions on how to participate in the health plan or on a Qualifying Life Event, please go to Contact and submit the form.
Please use this link below to search for preferred doctor, medical specialist, hospital or lab or receive cost estimates for you or any member covered under this plan.
Find preferred providers*
* Your actual costs could vary. Check with your provider to confirm the cost and your health plan for benefits. You are responsible for costs that are not covered and for getting any referrals if required by your health plan. Neither payments nor benefits are guaranteed.
Note: Provider networks change periodically. To ensure that a provider is participating in the network, please confirm with your provider before making an appointment.
Behavioral health
Please use the link below to search for behavioral health provider or facility.
Find behavioral health providers
Virtual Services
Your plan gives you free access to virtual Medical and Mental Health care.
Sign in to your My Account to learn more.
Claim form* |
Standard form to provide notice of medical/prescription and/or provide details on requests for additional information.
|
Authorization to use or disclose health information |
This form allows an insured to provide specific instructions to UnitedHealthcare Student Resources International for use or disclosure of protected health information for a particular purpose.
|
Personal Representative Appointment* |
This document allows an insured to appoint a personal representative to act on their behalf in the matters of health insurance with UnitedHealthcare Student Resources International. |
*You can submit the form online by signing in to My Account.
For questions on how to access your benefit plan call 1-888-251-6253.
If you have any questions on how to participate in the health plan or on a Qualifying Life Event, please go to Contact and submit the form.