If you are a student and would like to check on the status of a claim that you or a provider submitted to UnitedHealthcare, you will need to set up a My Account if you have not already done so.
Please visit our My Account center to log in to an existing account or to create a new one.
Call a Nurse
Welcome to the Collegiate Assistance Center!
It’s Simple – It’s Convenient –
Just call our toll-free number 24 hours a day – 7 days a week
Now you can talk with a Registered Nurse any time, day, or night. A caring professional can help you make informed decisions about your health. Collegiate Assistance Program can give you information and support when you:
Staying Healthy starts by asking questions. No question is too simple or complex when you need answers. Our Registered Nurses are there for you.
“I noticed a strange rash on my arms recently that won’t go away. What should I do?”
“I’ve has a bad cold for several days. What else can I do to treat it at home?”
“I fell yesterday and my ankle still hurts. Should I go to the Emergency Room?”
Some health problems are more complicated than others. Our nurses can help you understand risk factors and treatment options.
“I was just prescribed a new medication and now I feel dizzy sometimes. Could that be
a side effect?”
“I have been drinking more frequently and am afraid I may have a problem. Should I talk
to someone about this?”
“I’m worried I may be pregnant. What should I do?”
“I’m embarrassed to talk to my family doctor about sexually transmitted diseases. What
other options do I have?”
Collegiate Assistance Program focuses on Early Intervention and Prevention. Research shows that people who are more informed make better decisions and have better results.
Facing stressful or emotional issues? Our Master’s Level Clinicians are available 24/7 to listen carefully and help direct you to the right resources for your situation.
“I can’t sleep at night and have been really stressed. Should I see someone?”
“I feel tired all the time and I have trouble getting out of bed sometimes. Could I be
depressed?”
“I feel worthless and sometimes think about hurting myself. What should I do?”
You may also turn to our Collegiate Assistance Program for non-clinical issues such as mounting credit card debt, divorce, child custody matters and shelter from abusive relationships.
Back to Top
Our website for students, www.liveandworkwell.com offers a wealth of information and helpful resources to develop self-improvement strategies.
Please note:
Collegiate Assistance Program is not a substitute for medical attention. If you have an emergency medical condition, please call 911 or your local emergency services number.
Welcome to the File a Medical Claim Center! We understand the hassles that come along with filing your claims, which is why we want to make this process as quick and painless for you as possible. Below you will find all the information you will need to file a medical claim.
It’s easy! Just download the claim form below. Fill out the first page with your personal information, dates of injury or sickness, the cause of the injury or date of first symptoms for a sickness, sign your name with today’s date, and attach all receipts. Please fill out the entire first page and be sure not to leave anything blank.
Your doctor will need to fill out the second page of the form.
Mail Claim Forms to:
FIRSTSTUDENT
P.O. Box 809025
Dallas, TX 75380-9025
Your Doctor can also submit a claim electronically, using Emedeon (formerly WebMD). This gives a faster turn-around time than submitting a claim by mail. Check with your doctor to see if they are a participant. If they are, show them your ID Card. The Emedeon information is printed on the back of every ID Card.
If you have any problems filling-out these forms or would like to talk to a customer service representative, you can call us toll free at: 1-800-505-4160 or
ENROLL NOW HEALTH INSURANCE
Welcome to the Student / Dependent Enrollment Center! We are here to help make enrolling as easy and as painless as possible.
We suggest you review your brochure and rates before starting the enrollment process. The plan’s benefits can be found in the brochure within the Schedule of Benefits section with the exclusions towards the back.
View your Uncategorized Brochure
PLEASE NOTE: If you do not enroll for the year during the annual open enrollment period, you will not be able to enroll later during the 2015-2016 school year without experiencing a “Qualifying Life Event”. This means that the loss of coverage is no fault of your own or the policyholders (i.e. you get married or become too old to be on a family plan). You will be eligible to enroll within thirty days of this “Qualifying Life Event.” After thirty days, you will no longer be eligible.
HARD WAIVER INTERNATIONAL STUDENT ENROLLMENT INSTRUCTIONS
If you are a…
As an international student you are automatically enrolled in this insurance Plan at registration, unless proof of comparable coverage is furnished.
ENROLL NOW IN COVERAGE ON-LINE
(Hard waiver international students only)
If you have missed the hard waiver enrollment deadline, but have not previously waived out of the insurance, you will be automatically enrolled in the insurance by your school.
If you have previously waived out of the insurance but your non-school sponsored coverage is being terminated due to a Qualifying Life Event and you are now looking to enroll in the Student Injury & Sickness plan, please:
DEPENDENTS OF HARD WAIVER INTERNATIONAL STUDENTS ENROLLMENT INSTRUCTIONS
Hard Waiver Students who do enroll may also insure their eligible dependents
If your dependents non-school sponsored coverage is being terminated due to a Qualifying Life Event and you are now looking to enroll in the Student Injury & Sickness plan or if you have any questions about the enrollment process, please:
VOLUNTARY DOMESTIC STUDENTS AND THEIR DEPENDENTS ENROLLMENT INSTRUCTIONS
If you are a…
an undergraduate taking 3 or more credit hours, a graduate taking 1 or more credit hours or enrolled in a departmental 601, 610 or 611 course, a non-graduate assistant/graduate fellow student, a Hershey Medical student, a graduate assistant or graduate fellow, visiting scholar, student enrolled in the intensive English communication program or student who participates in the Co-op work experience program as part of your required academic program. you are eligible to enroll online or with an enrollment form. Voluntary Students who do enroll may also insure their eligible dependents. Please see instructions below to enroll.
The effectIve date of your coverage will be the period start date for the coverage period you enrolled.
If you or your Dependents non-school sponsored coverage is being terminated due to a Qualifying Life Event and you are now looking to enroll in the Student Injury & Sickness plan or If you have any questions about the enrollment process, please:
CONTACT US
We are always happy to help in anyway.
PRIVACY POLICY
Dental, Vision and Other Discount Services
Included with your student health insurance policy is the UnitedHealth Allies discount card. We’re confident that the UnitedHealth Allies program can help you stretch your health care dollar on:
Dental Care
Save from 10% to 35% on a range of dental services including routine cleaning, x-rays, even cosmetic dentistry, such as teeth whitening.
Vision Care
Pay no more than $40 for an annual eye exam, save 10% to 20% on eyeglasses from participating eye care professionals and retail vision chains and fittings for contact lenses (not included in annual eye exams).
Wellness products and services
Be healthier and save money with discounts of 10% to 50% on weight management, fitness memberships and equipment, relaxation resources, natural products and vitamins and supplements. For a complete UnitedHealth Allies brochure on Dental Care, Vision Care and Wellness Products and Services please click on the link below:
UnitedHealth Allies is not insurance. UnitedHealth Allies provides discounts at certain health care providers for medical services. UnitedHealth Allies does not make payments directly to the providers of medical services. The program member is obligated to pay for all health care services but will receive a discount from those healthcare providers who have contracted with the discount plan organization.
Welcome to the Customer Service Center! We are excited to assist you with any and all questions you may have regarding your policy. From questions about benefits, claims concerns, to enrollment status, and more. Customer Service is here to help!
Customer satisfaction is our top priority. We recognize the importance of understanding your policy, and know how difficult it can be to navigate through your health insurance. This site is our solution to making your life easier, and providing the answers to your questions right away.
With a click of a button you will have all the information you need regarding your policy right at your fingertips!
On the left hand side we have provided you with a number of links and downloads for immediate access to any questions you may have regarding your school’s student insurance plan.
If you don’t see what you are looking for, or would like to speak to a live representative, it will be our pleasure to assist you. We provide you with three options to contact us!
Speak to a Live Customer Service Representative
|
Send us an Email
|
Send us a letter
|
| Call toll free1-800-505-41607 am – 7 pm CST | CONTACT US We pride ourselves on returning all emails! | FIRSTSTUDENT PO Box 809067 Dallas, TX 75380-9067 |
If you are a student and would like to check on the status of a claim that you or a provider submitted to UnitedHealthcare, you will need to set up a My Account if you have not already done so.
Please visit our My Account center to log in to an existing account or to create a new one.
Call a Nurse
Welcome to the Collegiate Assistance Center!
It’s Simple – It’s Convenient –
Just call our toll-free number 24 hours a day – 7 days a week
Now you can talk with a Registered Nurse any time, day, or night. A caring professional can help you make informed decisions about your health. Collegiate Assistance Program can give you information and support when you:
Staying Healthy starts by asking questions. No question is too simple or complex when you need answers. Our Registered Nurses are there for you.
“I noticed a strange rash on my arms recently that won’t go away. What should I do?”
“I’ve has a bad cold for several days. What else can I do to treat it at home?”
“I fell yesterday and my ankle still hurts. Should I go to the Emergency Room?”
Some health problems are more complicated than others. Our nurses can help you understand risk factors and treatment options.
“I was just prescribed a new medication and now I feel dizzy sometimes. Could that be
a side effect?”
“I have been drinking more frequently and am afraid I may have a problem. Should I talk
to someone about this?”
“I’m worried I may be pregnant. What should I do?”
“I’m embarrassed to talk to my family doctor about sexually transmitted diseases. What
other options do I have?”
Collegiate Assistance Program focuses on Early Intervention and Prevention. Research shows that people who are more informed make better decisions and have better results.
Facing stressful or emotional issues? Our Master’s Level Clinicians are available 24/7 to listen carefully and help direct you to the right resources for your situation.
“I can’t sleep at night and have been really stressed. Should I see someone?”
“I feel tired all the time and I have trouble getting out of bed sometimes. Could I be
depressed?”
“I feel worthless and sometimes think about hurting myself. What should I do?”
You may also turn to our Collegiate Assistance Program for non-clinical issues such as mounting credit card debt, divorce, child custody matters and shelter from abusive relationships.
Back to Top
Our website for students, www.liveandworkwell.com offers a wealth of information and helpful resources to develop self-improvement strategies.
Please note:
Collegiate Assistance Program is not a substitute for medical attention. If you have an emergency medical condition, please call 911 or your local emergency services number.
Welcome to the Review Brochures Center! You will find everything you will need to know about your policy in your plan brochure such as eligibility, effective and termination dates, plan benefits, any exclusions or limitations, your schedule of benefits, and instructions on how to file a claim.
2015-2016 School year
| Uncategorized Brochure 3-12-15 |
| Uncategorized Flyer 2015-2016 |
Waive Your School’s Insurance
Note: For best results, please use your desktop or laptop computer. Student Center is not supported for mobile devices.
Welcome to the Waive Your School’s Insurance Center!
This page is for those students who wish to opt-out (waive) out of the coverage under their school’s student insurance plan, and have the fee removed from their student account. The school’s student insurance plan can only be waived if the student has coverage under another acceptable insurance plan.
Submitting a waiver, is as easy as 123! The first step to waive out of your school’s student insurance coverage is to verify that you are a “hard waiver” student.
If you are a…
Post Doctorate student. If this is you, then you would be considered a hard waiver student. Hard waiver students are required to have health insurance to attend Post Doctorate, Grad Fellows, TA’s & GA’s. You must complete an on-line waiver or enroll in the University’s policy, each semester.
Students who do not respond by the deadline, will be automatically enrolled in the within 60 Days of Date of Hire and will be responsible to pay that semester’s premium.
After you verify that you are a hard waiver student and have other insurance, here’s what you will need:
Once you have completed the waiver form, an email will automatically be sent to the email address you provided.
IMPORTANT INFORMATION: Open Enrollment Periods for all Dependents and Students: If you have eligible Dependents in the fall or, are a student in the fall semester and eligible to purchase coverage and you choose not to enroll for coverage before the Fall Enrollment Deadline of *within 60 Days of Date of Hire, your Dependents or you, will not be eligible to enroll again until the start of the spring/summer unless you experience a “Life Status” change during the year. A life status change includes marriage, divorce, birth of a child or loss of coverage through no fault of your own (i.e. aging off your parent’s coverage). If your Dependents or you, experience a “Life Status” change, you must submit proof of the event and enroll within 30days of the event, otherwise you will no longer be eligible to enroll for the remainder of the policy year.
Please contact University Health Plans at info@univhealthplans.com for cost and enrollment information as a Life Status Change.
We are always happy to help in anyway. If you have any questions about the waiver process, please call 800-505-4160 or by e-mail:
