Warning: Undefined array key "set_school_school" in D:\SR\WebSites\uhcsrinternational\wp-content\themes\uhc\header.php on line 52

Warning: Trying to access array offset on null in D:\SR\WebSites\uhcsrinternational\wp-content\themes\uhc\header.php on line 52

Register for Camp

Archives

Health Advocate

Health Advocate

 

Health Advocate is an added bonus when you enroll in a UnitedHealthcare student medical plan.  Your Health Advocate benefit, provided by Mount Saint Mary’s University, includes three important features: Healthcare Help, MedChoice Support, and Medical Bill Saver.  This all-in-1 benefit is designed to help you and your enrolled dependents personally navigate the healthcare maze, make better decisions about your medical care and lower your medical bills.

 

 

Healthcare Help

 

What is Health Care Help?
You have unlimited access to a Personal Health Advocate (PHA), typically a registered nurse, supported by medical directors and billing and claims specialists.  The PHA Can help you resolve a full range of clinical and insurance-related issues quickly and dependably, saving you time, money, and worry.

How Does it Work?


If you have a healthcare or insurance-related issue, call our toll-free number.  You’ll be assigned a PHA who can help you with issues from finding qualified providers and services, to clarifying health coverage, addressing claims and billing concerns, to offering cost estimates for common medical procedures.

Reasons to Call

 

  • Find the right doctors, hospitals
  • Schedule tests, appointments
  • Secure second opinions
  • Untangle Claims, billing errors
  • Navigate your insurance plan
  • Explain conditions, treatments
  • Help you make informed decisions

Back to Top

 

MedChoice Support

 

What is MedChoice Support?


MedChoice Support is an interactive, online tool that helps you weigh the pros and cons of procedures, treatments and medications, including the risks and potential outcomes to help you make the right decisions about your care.

 

How can it Help?

 

  • Step-by-step guidance for healthcare decisions, using evidence-based information, on topics from surgery to alternative treatments
  • Personal assessments gauge feelings and decisions
  • Downloadable summary to share with your healthcare team


To access MedChoice Support, please click here.

Back to Top

 

Medical Bill Saver

 

What is Medical Bill Saver?
The Medical Bill Saver feature provides skilled negotiators who will work with your providers to lower your out-of-pocket costs on your medical or dental bills over $400 not covered by your insurance.  We can attempt to negotiate bills to help reduce the balances that apply to deductibles and coinsurance.

 

How can it Help?

 

  • Negotiation can result in 25-50% savings
  • Easy-to-read, personal Saving Result Statement, summarizing outcome and payment terms
  • Provider sign-off on payment terms and conditions

All Three Features are available to students and their dependents who are enrolled in the UnitedHealthcare student medical plan.  If you have a question about who is covered for service, simply call us.

 

Back to Top

 

Contact Health Advocate

 

Help is Only a Phone Call Away!

Phone Number: 1-866-695-8622
Email:answers@HealthAdvocate.com
Web: HealthAdvocate.com/members

 

Health Advocate can be accessed 24/7

Back to Top

 

Find a Doctor, Hospital or Lab

 

Welcome to the Find a Doctor, Hospital, or Lab Center! Whether you’re looking for a doctor, hospital, laboratory, or even medical equipment and supplies, we have the information you need, all located right here.

Preferred Providers are the physicians, hospitals and other health care providers who have contracted to provide specific medical care at negotiated prices. You should always confirm the Preferred Provider is part of the network, as this can change without notice by calling the Company at 800-505-4160 and/or by asking the provider.

 

The Preferred Provider for your plan is UnitedHealthcare Choice Plus PPO. If care is received from a Preferred Provider, any Covered Medical Expenses will be paid at the Preferred Provider level of benefits. Reduced or lower benefits will be provided when an Out-of-Network provider is used. By using a Preferred Provider you can also save yourself some out of pocket expenses. Use this link to search for participating physicians, hospitals, facilities, medical equipment, or supplies in your local area.

We recognize the increased need for appropriate mental health treatment for college students. We’ve partnered with United Behavioral Health (UBH) to ensure that you have access to UBH’s network of mental health care providers and facilities. UBH partners with more than 80,000 clinicians and more than 3,500 care facilities nationwide. Clinical excellence, innovation and a relentless commitment to the most scientifically advanced health care solutions that distinguish UBH as the national leader in behavioral health. To find a local Behavioral Health provider in your area, please click the link below:

File an Appeal

Welcome to the File an Appeal Center! We are here to help you correctly submit your appeal, and ensure a faster turn-around time to have your claim reprocessed or reimbursement check mailed.

To file an appeal, please include the following information:

  1. A letter requesting an appeal to your claim(s), including your:
    • Name
    • Address
    • Phone number
    • UnitedHealthcare Student ID number
    • Date of service for your injury/sickness
    • Claim number(s) (located on the top of your Explanation of Benefits)
    • Email address
  2. A copy of your Explanation of Benefits for the claim(s) in question.
  3. Medical Records including all test results from all providers visited for the specific injury/sickness that you are appealing.

Once we receive the documentation, your appeal will be reviewed and a written response will be mailed to you. The response will include what the findings were, if the appeal was approved or denied, and the reason for the final decision.

If you have a question about your claim denial, you may call our Customer Service Department at telephone number 1-800-505-4160 for further explanation to informally resolve your appeal. If you are not satisfied with our explanation of why the claim was denied, you, or your authorized representative, may request an internal review of the claim denial. (for more information about an authorized representative, please click on “forms” on the left).

File a Medical Claim

Welcome to the File a Medical Claim Center! We understand the hassles that come along with filing your claims, which is why we want to make this process as quick and painless for you as possible. Below you will find all the information you will need to file a medical claim.

Submit a Claim by Mail

It’s easy! Just download the claim form below. Fill out the first page with your personal information, dates of injury or sickness, the cause of the injury or date of first symptoms for a sickness, sign your name with today’s date, and attach all receipts. Please fill out the entire first page and be sure not to leave anything blank.

Medical Claim Form

Your doctor will need to fill out the second page of the form.

Mail Claim Forms to:
FIRSTSTUDENT
P.O. Box 809025
Dallas, TX 75380-9025

Submit a Claim Electronically

Your Doctor can also submit a claim electronically, using Emedeon (formerly WebMD). This gives a faster turn-around time than submitting a claim by mail. Check with your doctor to see if they are a participant. If they are, show them your ID Card. The Emedeon information is printed on the back of every ID Card.

If you have any problems filling-out these forms or would like to talk to a customer service representative, you can call us toll free at: 1-800-505-4160 or

CONTACT US

Enroll Now-Health Insurance

ENROLL NOW HEALTH INSURANCE

Welcome to the Student / Dependent Enrollment Center! We are here to help make enrolling as easy and as painless as possible.

We suggest you review your brochure and rates before starting the enrollment process. The plan’s benefits can be found in the brochure within the Schedule of Benefits section with the exclusions towards the back.

 

View your  Uncategorized Brochure

 

  • 2015 – 2016 SCHOOL YEAR
  • HARD WAIVER INTERNATIONAL STUDENT & DEPENDENT ENROLLMENT INSTRUCTIONS
  • VOLUNTARY DOMESTIC STUDENT & DEPENDENT ENROLLMENT INSTRUCTIONS

 

PLEASE NOTE: If you do not enroll for the year during the annual open enrollment period, you will not be able to enroll later during the 2015-2016 school year without experiencing a “Qualifying Life Event”. This means that the loss of coverage is no fault of your own or the policyholders (i.e. you get married or become too old to be on a family plan). You will be eligible to enroll within thirty days of this “Qualifying Life Event.” After thirty days, you will no longer be eligible.

HARD WAIVER INTERNATIONAL STUDENT ENROLLMENT INSTRUCTIONS
If you are a…
As an international student you are automatically enrolled in this insurance Plan at registration, unless proof of comparable coverage is furnished.

 

ENROLL NOW IN COVERAGE ON-LINE
(Hard waiver international students only)

 

  • Annual Enrollment Deadline: 9/9/15
  • Spring/Summer Enrollment Deadline: (New incoming students): 1/21/16
  • Summer 1 (New Incoming Students Only): 5/26/16
  • Summer 2 (New Incoming Students Only: 7/9/16

If you have missed the hard waiver enrollment deadline, but have not previously waived out of the insurance, you will be automatically enrolled in the insurance by your school.

If you have previously waived out of the insurance but your non-school sponsored coverage is being terminated due to a Qualifying Life Event and you are now looking to enroll in the Student Injury & Sickness plan, please:

CONTACT US

 

DEPENDENTS OF HARD WAIVER INTERNATIONAL STUDENTS ENROLLMENT INSTRUCTIONS
Hard Waiver Students who do enroll may also insure their eligible dependents

  • Annual Enrollment Deadline: 9/9/15
  • Spring/Summer Enrollment Deadline: (New incoming students): 1/21/16
  • Summer 1 (New Incoming Students Only): 5/26/16
  • Summer 2 (New Incoming Students Only: 7/9/16

 

  • DOWNLOAD DEPENDENT ONLY ENROLLMENT FORM

 

If your dependents non-school sponsored coverage is being terminated due to a Qualifying Life Event and you are now looking to enroll in the Student Injury & Sickness plan or if you have any questions about the enrollment process, please:

CONTACT US

 

 

VOLUNTARY DOMESTIC STUDENTS AND THEIR DEPENDENTS ENROLLMENT INSTRUCTIONS

If you are a…
an undergraduate taking 3 or more credit hours, a graduate taking 1 or more credit hours or enrolled in a departmental 601, 610 or 611 course, a non-graduate assistant/graduate fellow student, a Hershey Medical student, a graduate assistant or graduate fellow, visiting scholar, student enrolled in the intensive English communication program or student who participates in the Co-op work experience program as part of your required academic program. you are eligible to enroll online or with an enrollment form. Voluntary Students who do enroll may also insure their eligible dependents. Please see instructions below to enroll.

  • Annual Enrollment Deadline: 8/14/15
  • Spring/Summer Enrollment Deadline: (Dependents of new incoming students): 1/14/16
  • Summer 1 (Dependents of new Incoming Students Only): 5/14/16
  • Summer 2 (Dependents of new Incoming Students Only: 6/28/16

 

  • ENROLL ONLINE
    Have your credit card ready! (If you are already enrolled and only need to enroll your dependents, you will not be able to use this method. You must enroll your dependents with an enrollment form.

 

  • ENROLL BY MAIL
    To enroll by mail-download an enrollment form and submit by mail using a check or money order. The mailing address is listed on the back of the Enrollment Forms.

The effectIve date of your coverage will be the period start date for the coverage period you enrolled.

If you or your Dependents non-school sponsored coverage is being terminated due to a Qualifying Life Event and you are now looking to enroll in the Student Injury & Sickness plan or If you have any questions about the enrollment process, please:

CONTACT US

We are always happy to help in anyway.

 

PRIVACY POLICY
 

 

Dental, Vision and Other Discount Services

Dental, Vision and Other Discount Services

 

Included with your student health insurance policy is the UnitedHealth Allies discount card. We’re confident that the UnitedHealth Allies program can help you stretch your health care dollar on:

Dental Care

Save from 10% to 35% on a range of dental services including routine cleaning, x-rays, even cosmetic dentistry, such as teeth whitening.

Back to Top

Vision Care

Pay no more than $40 for an annual eye exam, save 10% to 20% on eyeglasses from participating eye care professionals and retail vision chains and fittings for contact lenses (not included in annual eye exams).

Back to Top

Wellness products and services

Be healthier and save money with discounts of 10% to 50% on weight management, fitness memberships and equipment, relaxation resources, natural products and vitamins and supplements. For a complete UnitedHealth Allies brochure on Dental Care, Vision Care and Wellness Products and Services please click on the link below:

Back to Top

UnitedHealth Allies is not insurance. UnitedHealth Allies provides discounts at certain health care providers for medical services. UnitedHealth Allies does not make payments directly to the providers of medical services. The program member is obligated to pay for all health care services but will receive a discount from those healthcare providers who have contracted with the discount plan organization.

Customer Services

Welcome to the Customer Service Center! We are excited to assist you with any and all questions you may have regarding your policy. From questions about benefits, claims concerns, to  enrollment status,  and more. Customer Service is here to help!

Customer satisfaction is our top priority. We recognize the importance of understanding your policy, and know how difficult it can be to navigate through your health insurance. This site is our solution to making your life easier, and providing the answers to your questions right away.

With a click of a button you will have all the information you need regarding your policy right at your fingertips!

On the left hand side we have provided you with a number of links and downloads for immediate access to any questions you may have regarding your school’s student insurance plan.

If you don’t see what you are looking for, or would like to speak to a live representative, it will be our pleasure to assist you. We provide you with three options to contact us!

 

Speak to a Live Customer Service Representative

 

Send us an Email

 

Send us a letter

 
Call toll free1-800-505-41607 am – 7 pm CST CONTACT US We pride ourselves on returning all emails! FIRSTSTUDENT
PO Box 809067
Dallas, TX 75380-9067

 

 

Check Claim Status

If you are a student and would like to check on the status of a claim that you or a provider submitted to UnitedHealthcare, you will need to set up a My Account if you have not already done so.

Please visit our My Account center to log in to an existing account or to create a new one.

Call a Nurse

Call a Nurse

 

Welcome to the Collegiate Assistance Center!

 

It’s Simple – It’s Convenient –
Just call our toll-free number 24 hours a day – 7 days a week

 

Nurseline

 

Now you can talk with a Registered Nurse any time, day, or night. A caring professional can help you make informed decisions about your health. Collegiate Assistance Program can give you information and support when you:

 

  • Aren’t sure if you have a serious medical problem?
  • Want to learn how to take care of a new or chronic condition?
  • Need information about medications, tests, or procedures?

Back to Top

 

Asking Questions

 

Staying Healthy starts by asking questions. No question is too simple or complex when you need answers. Our Registered Nurses are there for you.

 

“I noticed a strange rash on my arms recently that won’t go away. What should I do?”

“I’ve has a bad cold for several days. What else can I do to treat it at home?”

“I fell yesterday and my ankle still hurts. Should I go to the Emergency Room?”

Back to Top

 

Complex Decisions

 

Some health problems are more complicated than others. Our nurses can help you understand risk factors and treatment options.

 

“I was just prescribed a new medication and now I feel dizzy sometimes. Could that be
a side effect?”

“I have been drinking more frequently and am afraid I may have a problem. Should I talk
to someone about this?”

“I’m worried I may be pregnant. What should I do?”

“I’m embarrassed to talk to my family doctor about sexually transmitted diseases. What
other options do I have?”

Collegiate Assistance Program focuses on Early Intervention and Prevention. Research shows that people who are more informed make better decisions and have better results.

Back to Top

 

Telephone/Online Counseling

 

Facing stressful or emotional issues? Our Master’s Level Clinicians are available 24/7 to listen carefully and help direct you to the right resources for your situation.

 

“I can’t sleep at night and have been really stressed. Should I see someone?”

“I feel tired all the time and I have trouble getting out of bed sometimes. Could I be
depressed?”

“I feel worthless and sometimes think about hurting myself. What should I do?”

Back to Top

 

Legal and Financial Services

 

You may also turn to our Collegiate Assistance Program for non-clinical issues such as mounting credit card debt, divorce, child custody matters and shelter from abusive relationships.

Back to Top

 

Innovative Web-Based Services

 

Our website for students, www.liveandworkwell.com offers a wealth of information and helpful resources to develop self-improvement strategies.

Back to Top

 

Please note:
Collegiate Assistance Program is not a substitute for medical attention. If you have an emergency medical condition, please call 911 or your local emergency services number.

 

Waive Your Schools Health Insurance

Waive Your School’s Insurance

 

Note: For best results, please use your desktop or laptop computer. Student Center is not supported for mobile devices.
Welcome to the Waive Your School’s Insurance Center!

 

This page is for those students who wish to opt-out (waive) out of the coverage under their school’s student insurance plan, and have the fee removed from their student account. The school’s student insurance plan can only be waived if the student has coverage under another acceptable insurance plan.

 

Submitting a waiver, is as easy as 123! The first step to waive out of your school’s student insurance coverage is to verify that you are a “hard waiver” student.
 

 

2013-2014 School Year

 

A Hard Waiver student for your school is:


An undergraduate student enrolled in 12 credit hours or more. If this is you, then you would be considered a hard waiver student. Hard waiver students are required to have health insurance to attend Moore College of Art and Design. You must complete an on-line waiver or enroll in the University’s policy, by:

  • Annual Waiver Deadline: 9/30/13
  • Spring/Summer Waiver Deadline: 2/28/14

 

For those students who do not submit an approved waiver form before the deadline, you will be automatically charged and officially enrolled in the Student Health Insurance Plan. Once enrolled, there are no refunds or cancelations. (Please note, automatic enrollment will occur AFTER the waiver deadline.)

 

After you verify that you are a hard waiver student and have other insurance, here’s what you will need:

 

  • Your current health insurance plan ID card;
  • Your health insurance brochure or plan description (or you might want mom & dad’s phone number handy to help answer some of the waiver questions.) There might be a few questions about your current plan.


PLEASE NOTE: Once you have completed the waiver form, an email will be sent automatically to the email address you provided, notifying you of the waiver request decision. If you receive a:

  • Pending e-mail – your insurance information is being verified and you should receive a second e-mail within a few days
  • Approval e-mail – your waiver was approved. You should print this e-mail and save it with your records.
  • Denial e-mail – your waiver was denied. If you would like us to look this over or if youanswered a question incorrectly, please CONTACT US

WAIVE NOW

 

International Students


Undergraduate International Student are automatically enrolled in the insurance plan at registration and may not waive out of the coverage.
A voluntary student for your school is:


a graduate student taking 9 or more credit hours. If this is you then you are exempt from the waiver process and you are not required to waive out of your school’s plan.

Back to Top

 

PRIVACY POLICY

 

Legal


Contact


1-888-251-6253
© Copyright UnitedHealthcare, All Rights Reserved 2025