Welcome to the Health Care 101 Center! We understand the busy schedule of both parents and kids, no matter what the age. With that in mind, here’s a no-frills, easy-access guide to health insurance benefits.
Insurance 101 is not meant to address your policy specifically (each one of these has its own list of exclusions and limitations). However, this is a generic overview of health insurance types and terminology. If you have a specific question about your policy please give us a call at 1-888-251-6253.
Trying to determine if you should purchase the health insurance plan? Download our tools below for a few tips
Healthcare 101
Insurance Glossary of Terms
Welcome to the Policy Information Center! You will find everything you will need to know about your policy in your plan certificate such as eligibility, effective and termination dates, plan benefits, any exclusions or limitations, and instructions on how to file a claim.
2020-2021 Policy Year | 2019 – 2020 Policy Year
2020 – 2021 Policy Year
2019 – 2020 Policy Year
Global Emergency Services (GES)
Have some peace of mind while traveling. We’ve heard great stories about GES saving the day for students who are studying or traveling in other states or other countries. When you’re at least 100 miles from home and you’re sick or hurt, GES steps in with immediate assistance and evacuation benefits. They can even help you get home if you need to be medically evacuated.
Some benefits of this service include:
- Emergency Medical Evacuation
- Dispatch of Doctors/Specialists
- Medical Repatriation
- Transportation after Stabilization
- Transportation to Join a Hospital Insured Person
- Return of Minor Children
- Repatriation of Remains
- May also include additional assistance services to support your medical needs, including worldwide medical referrals and medication/vaccine transfers.
- Contact information is on the back of your SR ID card or in My Account
For more information on Global Emergency Services, please review the Assistance and Evacuation Benefits section in your Brochure-Certificate.
Welcome to the Customer Service Center! We are excited to assist you with any and all questions you may have regarding your policy.
On the left hand side we have provided you with a number of links and downloads for immediate access to any questions you may have regarding your school’s student insurance plan.
If you don’t see what you are looking for, or would like to speak to a live representative, it will be our pleasure to assist you.
Call Us
For questions regarding:
- Benefits
- Claims
- Change of address
- Requesting a new ID card
- My Account assistance
- General Policy Information
Please call 1-888-251-6253 to speak to a live customer service representative, toll free, 7 am – 7 pm CST.
Email Us
For questions and issues about the following:
- Waiver questions
- Enrollment questions
- Life Status Changes
Please Contact Us
Global Emergency Services (GES)
Have some peace of mind while traveling. We’ve heard great stories about GES saving the day for students who are studying or traveling in other states or other countries. When you’re at least 100 miles from home and you’re sick or hurt, GES steps in with immediate assistance and evacuation benefits. They can even help you get home if you need to be medically evacuated.
Some benefits of this service include:
- Emergency Medical Evacuation
- Dispatch of Doctors/Specialists
- Medical Repatriation
- Transportation after Stabilization
- Transportation to Join a Hospital Insured Person
- Return of Minor Children
- Repatriation of Remains
- May also include additional assistance services to support your medical needs, including worldwide medical referrals and medication/vaccine transfers.
- Contact information is on the back of your SR ID card or in My Account
For more information on Global Emergency Services, please review the Assistance and Evacuation Benefits section in your Brochure-Certificate.
Welcome to the Customer Service Center! We are excited to assist you with any and all questions you may have regarding your policy.
On the left hand side we have provided you with a number of links and downloads for immediate access to any questions you may have regarding your school’s student insurance plan.
If you don’t see what you are looking for, or would like to speak to a live representative, it will be our pleasure to assist you.
Call Us
For questions regarding:
- Benefits
- Claims
- Change of address
- Requesting a new ID card
- My Account assistance
- General Policy Information
Please call 1-888-251-6253 to speak to a live customer service representative, toll free, 7 am – 7 pm CST.
Email Us
For questions and issues about the following:
- Waiver questions
- Enrollment questions
- Life Status Changes
Please Contact Us
