College life is exciting but it can also be stressful if you are balancing class with personal responsibilities. In addition, you may be facing more serious issues like family matters, depression, or substance abuse that you can’t handle by yourself. Don’t let problems keep you from enjoying college and preparing for the future. Get the help you need today!
Health Advocate will provide you with the right tools to help you through some of life’s toughest challenges. Students can call Health Advocate’s toll-free number for confidential, short-term professional assistance, focusing on coping skills for a full range of emotional, family, and other personal issues.
A Licensed Professional Counselor will…
Provide confidential, short-term, telephonic counseling.
Offer referrals for long-term counseling or specialized care, as needed.
Address stress, depression, family issues, substance abuse and more.
Provide assistance with budgeting and other financial concerns.
Research child care and eldercare resources.
Be available via telephone 24/7 in a crisis.
Call anytime 24/7 1-866-799-2670.
REMEMBER: Call 911 or go to the ER in an emergency.
If you are a student and would like to check on the status of a claim that you or a provider submitted to UnitedHealthcare, you will need to set up a My Account if you have not already done so.
Please visit our My Account center to log in to an existing account or to create a new one.
Welcome to the Health Care 101 Center! We understand the busy schedule of both parents and kids, no matter what the age. With that in mind, here’s a no-frills, easy-access guide to health insurance benefits.
Insurance 101 is not meant to address your policy specifically (each one of these has its own list of exclusions and limitations). However, this is a generic overview of health insurance types and terminology. If you have a specific question about your policy please give us a call at 1-888-251-6253.
Trying to determine if you should purchase the health insurance plan? Download our tools below for a few tips
Welcome to the Customer Service Center! We are excited to assist you with any and all questions you may have regarding your policy.
On the left hand side we have provided you with a number of links and downloads for immediate access to any questions you may have regarding your school’s student insurance plan.
If you don’t see what you are looking for, or would like to speak to a live representative, it will be our pleasure to assist you.
Call Us
For questions regarding:
Benefits
Claims
Change of address
Requesting a new ID card
My Account assistance
General Policy Information
Please call 1-888-251-6253 to speak to a live customer service representative, toll free, 7 am – 7 pm CST.
It’s easy! Just download the claim form below. Fill out the first page with your personal information, dates of injury or sickness, the cause of the injury or date of first symptoms for a sickness, sign your name with today’s date, and attach all receipts. Please fill out the entire first page and be sure not to leave anything blank.
Your Doctor can also submit a claim electronically using Emedeon (formerly WebMD). This gives a faster turn-around time than submitting a claim by mail. Check with your doctor to see if they are a participant. If they are, show them your ID Card. The Emedeon information is printed on the back of every ID Card.
If you have any problems filling-out these forms or would like to talk to a customer service representative, you can call us toll free at: 1-888-251-6253 or CONTACT US
Welcome to the Policy Information Center! You will find everything you will need to know about your policy in your plan certificate such as eligibility, effective and termination dates, plan benefits, any exclusions or limitations, and instructions on how to file a claim.
Welcome to the Student & Dependent Enrollment Center! Here you will find all the necessary tools to enroll in an East Tennesse State University policy.
The plan’s benefits can be found in the certificate within the Schedule of Benefits section with the exclusions towards the back.
International students or other persons with a current passport
who: 1) are engaged in educational activities; 2) are temporarily
located outside his/her home country as a non-resident alien; 3)
have not obtained permanent residency status in the U.S.; and
4) are enrolled in an associate, bachelor, master or Ph.D.
degree program at a university or other educational institution,
with no less than 6 credit hours (unless such school’s full-time
status requires less); Visiting Scholars, Optional Practical
Training Students and formal English as a Second Language
program students with an F1 or J1 visa are eligible to enroll in
this insurance Plan. The six credit hour requirement is waived
for Summer if the applicant was enrolled in this plan as a fulltime
student in the immediately preceding Spring term.
Students must actively attend classes for at least the first 31
days after the date for which coverage is purchased with the
exception of International Visiting Scholars or those engaged in
an Optional Practical Training Program. Home study,
correspondence and online courses do not fulfill the Eligibility
requirements that the student actively attend classes.
Eligible students who do enroll may also insure their
Dependents. Eligible Dependents are the student’s legal spouse
and dependent children under 26 years of age.
U.S. citizens are not eligible for coverage as a student or a
Dependent.
If you have any questions about the enrollment process, please call 1-888-251-6253 or CONTACT US
Welcome to the Student & Dependent Enrollment Center! Here you will find all the necessary tools to enroll in your school sponsored policy.
We suggest you review the Certificate for your rates, effective dates before starting the enrollment process. The plan’s benefits can be found in the certificate within the Schedule of Benefits section with the exclusions towards the back.
All International students attending a High School registered for credit courses are eligible to enroll in the plan. The credit course requirement is waived for the Summer if the International Student is enrolled in ESL courses and/or enrolled for the Fall Semester.
Student/Dependent Enrollment Instructions
TO ENROLL PLEASE CLICK ON THE FOLLOWING LINK:
Please be sure to select I AGREE when you are asked if you wish to share your Insurance Information with your school in order for your school to verify if you are in compliance with their Insurance Requirements.
If you have any questions about the enrollment process, please call 1-888-251-6253 or CONTACT US
It’s easy! Just download the claim form below. Fill out the first page with your personal information, dates of injury or sickness, the cause of the injury or date of first symptoms for a sickness, sign your name with today’s date, and attach all receipts. Please fill out the entire first page and be sure not to leave anything blank.
Your Doctor can also submit a claim electronically using Emedeon (formerly WebMD). This gives a faster turn-around time than submitting a claim by mail. Check with your doctor to see if they are a participant. If they are, show them your ID Card. The Emedeon information is printed on the back of every ID Card.
If you have any problems filling-out these forms or would like to talk to a customer service representative, you can call us toll free at: 1-888-251-6253 or CONTACT US
If you are a student and would like to check on the status of a claim that you or a provider submitted to UnitedHealthcare, you will need to set up a My Account if you have not already done so.
Please visit our My Account center to log in to an existing account or to create a new one.
