If you are a student and would like to check on the status of a claim that you or a provider submitted to UnitedHealthcare, you will need to set up a My Account if you have not already done so.
Please visit our “My Account” center to log in to an existing account or to create a new one.
Health Advocate is an added bonus when you enroll in a UnitedHealthcare student medical plan. Your Health Advocate benefit, provided by Allegheny College, includes three important features: Healthcare Help, MedChoice Support, and Medical Bill Saver. This all-in-1 benefit is designed to help you and your enrolled dependents personally navigate the healthcare maze, make better decisions about your medical care, and lower your medical bills.
Healthcare Help | MedChoice Support | Medical Bill Saver | Contact Health Advocate
What is Health Care Help?
You have unlimited access to a Personal Health Advocate (PHA), typically a registered nurse, supported by medical directors and billing and claims specialists. The PHA can help you resolve a full range of clinical and insurance-related issues quickly and dependably, saving you time, money, and worry.
How Does it Work?
If you have a healthcare or insurance-related issue, call our toll-free number. You’ll be assigned a PHA who can help you with issues from finding qualified providers and services, to clarifying health coverage, addressing claims and billing concerns, to offering cost estimates for common medical procedures.
Reasons to Call
What is MedChoice Support?
MedChoice Support is an interactive online tool that helps you weigh the pros and cons of procedures, treatments, and medications, including the risks and potential outcomes to help you make the right decisions about your care.
How can it Help?
To access MedChoice Support, please CLICK HERE.
What is Medical Bill Saver?
The Medical Bill Saver feature provides skilled negotiators who will work with your providers to lower your out-of-pocket costs on your medical or dental bills over $400 not covered by your insurance. We can attempt to negotiate bills to help reduce the balances that apply to deductibles and coinsurance.
How can it Help?
All three features are available to students and their dependents who are enrolled in the UnitedHealthcare student medical plan. If you have a question about who is covered for service, simply call us.
Help is Only a Phone Call Away!
Phone Number: 1-866-799-2670
Email: ANSWERS@HEALTHADVOCATE.COM
Web: HEALTHADVOCATE.COM/MEMBERS
Health Advocate can be accessed 24/7.
Included with most student health insurance policy is the UnitedHealth Allies discount card. To see if Student Health Allies is included with your plan, please review your brochure or check your permanent ID card. We’re confident that the UnitedHealth Allies program can help you stretch your health care dollar on:
Dental Care
Save from 10% to 35% on a range of dental services including routine cleaning, x-rays, even cosmetic dentistry, such as teeth whitening.
Vision Care
Pay no more than $40 for an annual eye exam, and save 10% to 20% on eyeglasses from participating eye care professionals and retail vision chains and fittings for contact lenses (not included in annual eye exams).
Wellness products and services
Be healthier and save money with discounts of 10% to 50% on weight management, fitness memberships and equipment, relaxation resources, natural products, and vitamins and supplements. For a complete UnitedHealth Allies brochure on Dental Care, Vision Care, and Wellness Products and Services please click on the link below:
UnitedHealth Allies is not insurance. UnitedHealth Allies provides discounts at certain health care providers for medical services. UnitedHealth Allies does not make payments directly to the providers of medical services. The program member is obligated to pay for all health care services, but will receive a discount from those healthcare providers who have contracted with the discount plan organization.
Global Emergency Services are included in your Student Accident and Sickness Insurance Plan.
Enrollment in a UnitedHealthcare StudentResources health insurance policy may include access to global emergency services. This program provides immediate access to doctors, hospitals, pharmacies, and certain other services when faced with a travel or medical emergency while traveling. Services are available when traveling 100 miles or more from your permanent residence of abroad.
Note on Frontier MedEx name change to UnitedHealthcare Global
Travel Assistance, Evacuation & Repatriation
Welcome to the Travel Assistance Center! As a UnitedHealthcare member you are eligible for global emergency and medical assistance services provided by UnitedHealthcare Global. These benefits are available if you are traveling 100 miles or more from your permanent home, campus address, or while you are abroad. These services are accessible 24 hours a day, 365 days a year!
Sometimes while traveling you may feel “if it can go wrong, it will go wrong with me”. With this service, you have a caring partner to provide peace of mind for all issues that may occur while traveling. UnitedHealthcare Global is committed to resolve emergencies by doing whatever it takes…their goal is to save lives and solve problems!
One phone call to UnitedHealthcare Global connects you to:
To learn more about this valuable benefit, review the UHCG PROGRAM GUIDE.
There are many services provided by this program, below is just a sample of what is offered:
Worldwide Medical and Dental Referrals
We will provide referrals to help you locate appropriate treatment and quality care.
Facilitation of Hospital Admittance Payments
We will issue a prompt financial guarantee (or wire funds) up to five thousand dollars ($5,000) to facilitate admittance to a foreign (non-US) medical facility. To the extent additional funds are required; we will issue a prompt financial guarantee (or wire funds) to facilitate admittance upon securing such funds from you, your family, or your friends via wire transfer or credit card(s). You are ultimately responsible for the payment of the cost of medical care and treatment, including hospital expenses.
Dispatch of Doctors/Specialists
In an emergency where we determine that you cannot adequately be assessed by telephone for possible evacuation from your initial medical facility, or you cannot be moved and local treatment is unavailable, we will endeavor to send an appropriate medical practitioner to you when we deem it appropriate for medical management of a case. We will pay for the transportation and related expenses of the medical practitioner. You are responsible for the payment of the cost of medical care and treatment.
Transfer of Medical Records
Upon your consent, we will assist with the transfer of medical information and records to you or the treating physician.
Updates to Family, Employer, and Home Physician
With your approval, we will provide periodic case updates to appropriate individuals you designate in order to keep them informed.
Hotel Arrangements for Convalescence
We will assist you with the arrangement of hotel stays and room requirements before or after hospitalization for ongoing care. You are responsible for costs of lodging and incidental expenses.
Emergency Medical Evacuation
If you sustain an injury or illness, that in the opinion of UnitedHealthcare Global and the treating healthcare provider, requires urgent medical attention and adequate medical treatment is not available at your initial medical facility, we will arrange and pay for a medically supervised evacuation to the nearest medical facility we determine to be capable of providing appropriate medical treatment. Your medical condition and situation must be such that, in the professional opinion of the health care provider and UnitedHealthcare Global, you require immediate emergency medical treatment, without which there would be a significant risk of death or serious impairment. All such arrangements must be coordinated and approved in advance by us.
Transportation to Join a Hospitalized Participant
If you are traveling alone and are or will be hospitalized for more than three (3) days due to an illness or injury, we will coordinate and pay for economy round-trip airfare for a person of your choice to join you. We will also assist with the arrangement of their hotel stay during your hospitalization. Costs of lodging, meals, and incidental expenses are the responsibility of the traveler.
Return of Minor Children
If your minor child(ren) age 18 or under are present but left unattended as a result of your injury or illness, we will coordinate and pay for one-way economy airfare (or upgraded transportation to match your originally booked travel) to send them back to your home country. We will also arrange and pay for the services, transportation expenses, and required accommodations of a non-medical escort, if required and as determined by UnitedHealthcare Global.
Repatriation of Mortal Remains
In the event of your death, we will assist in obtaining the necessary clearances for your cremation or the return of your mortal remains. We will coordinate and pay for commercially reasonable efforts for the expenses of the preparation and transportation of your mortal remains to your home country or place of primary residence, as well as obtain and pay for the number of certified death certificates required by the Host Country and home country to release and receive the remains.
Replacement of Lost or Stolen Travel Documents
We will assist you in taking the necessary steps to replace passports, tickets, and other important travel documents.
Transfer of Funds
We will provide you with an emergency cash advance subject to us first securing funds from you or your family. You are responsible for any fees for the wiring of these funds.
Legal Referrals
Should you require legal assistance, we will direct you to an attorney.
Message Transmittals
You may send and receive emergency messages toll-free, 24-hours a day, through our Emergency Response Center.
IMPORTANT: Insureds must call UnitedHealthcare Global first in order to activate this benefit. UnitedHealthcare Global does not reimburse monies spent for services not dispatched and rendered by UnitedHealthcare Global.
To access services please call:
(800) 527-0218 Toll-free within the United States
(410) 453-6330 Collect outside the United States
Services are also accessible via e-mail at operations@unitedhealthcareglobal.com.
When calling the UnitedHealthcare Global Operations Center, please be prepared to provide:
UnitedHealthcare Global is not travel or medical insurance but a service provider for emergency medical assistance services. All medical costs incurred should be submitted to your health plan and are subject to the policy limits of your health coverage. All assistance services must be arranged and provided byUnitedHealthcare Global. Claims for reimbursement of services not provided by UnitedHealthcare Global will not be accepted.
Pack us in your suitcase and leave the worries to us!
Welcome to the NurseLine / Student Assistance Center! Your comprehensive NurseLine / Student Assistance benefit supports you and your eligible dependents with a wide range of issues—all at no cost to you. Our experts can offer trusted advice 24/7 and assist with balancing school and personal responsibilities. We look forward to serving you!
NurseLine | Student Assistance Program
NurseLine
Health questions and issues can come up anytime. With NurseLine you and your family have unlimited access to a Registered Nurse day or night. You can rest easy knowing there’s somewhere to turn for trusted advice when you need it most.
A Registered Nurse can help guide you to the right care at the right time, self-care measures to ease symptoms and treat non-urgent conditions, and dependable information about diseases and medications. NurseLine can help you take charge of your health.
Allegheny College Nurseline/Student Assistance Flyer
Our experienced nurses are available 24/7 to:
NurseLine is the perfect resource for when you can’t reach your doctor and need immediate answers to your health questions.
Call anytime 24/7 1-866-799-2670.
College life is exciting but it can also be stressful if you are balancing class with personal responsibilities. In addition, you may be facing more serious issues like family matters, depression, or substance abuse that you can’t handle by yourself. Don’t let problems keep you from enjoying college and preparing for the future. Get the help you need today!
Health Advocate will provide you with the right tools to help you through some of life’s toughest challenges. Students can call Health Advocate’s toll-free number for confidential, short-term professional assistance, focusing on coping skills for a full range of emotional, family, and other personal issues.
A Licensed Professional Counselor will…
Call anytime 24/7 1-866-799-2670.
REMEMBER: Call 911 or go to the ER in an emergency.
Welcome to the Sports Athletic Insurance Center! Follow the Instructions below to get started.
As soon as the injury occurs, contact the Athletic Director, Athletic Trainer or a designated person in the Athletic Department.
They need to document the injury and notify us with the injury details. This is one step towards a speedy turn-around time on your claim.
How to Submit a Sport Claim
Please see our easy guide below with detailed information on how to submit a sports claim or how to get reimbursed for a claim if you paid out of pocket.
Download our Athletic Claim Guide
What does my provider need to know?
Your provider will need to know where to send your claim, the phone number to call for benefits and to verify coverage, how they can submit your claim and what they should include. The Claim Submission Information Form will answer these questions. Please make sure to take this form with you when visiting your provider, as it supplies your provider with accurate instructions on how to submit the claim on your behalf.
Claim Submission Information Form
Can Someone Help Me?
If you would like someone from your Athletic Department or a parent to assist you with filing your claim and to be able to discuss details of your claim with our claim department, you will need to complete and sign a PRA (Personal Representative Appointment) Form. The Yearly Authorization Form gives us permission to discuss any and all medical conditions with your Personal Representative, throughout the school year. This form is filled out once and is good for every injury for the entire school year.
Personal Representative Appointment Form/Yearly Authorization Form
Need More Help?
If you don’t see what you are looking for or would like to talk to a live representative, it will be our pleasure to personally assist you. We give you two options on how to contact us!
Welcome to the Find a Doctor, Hospital, or Lab Center! Whether you’re looking for a doctor, hospital, laboratory, or even medical equipment and supplies, we have the information you need, all located right here.
Preferred Providers are the physicians, hospitals, and other health care providers who have contracted to provide specific medical care at negotiated prices. You should always confirm the Preferred Provider is part of the network, as this can change without notice by calling the Company at 800-505-4160 and/or by asking the provider.
We recognize the increased need for appropriate mental health treatment for college students. We’ve partnered with United Behavioral Health (UBH) to ensure that you have access to UBH’s network of mental health care providers and facilities. UBH partners with more than 80,000 clinicians and more than 3,500 care facilities nationwide. Clinical excellence, innovation, and a relentless commitment to the most scientifically advanced health care solutions distinguish UBH as the national leader in behavioral health. To find a local Behavioral Health provider in your area, please click the link below:
Welcome to the Waive Your School’s Insurance Center!
This page is for those students who wish to opt-out (waive) out of the coverage under their school’s student insurance plan. The school’s student insurance plan can only be waived if the student has coverage under another acceptable insurance plan.
The first step to waive out of your school’s student insurance coverage is to verify that you are an eligible student.
2016-2017 Waiver Information
Hard Waiver Student Waiver Instructions
All undergraduate students are required to carry adequate health insurance to attend Allegheny College. It is important for you to make an informed health assessment each year.
This page is for those students who wish to opt-out (waive out) of the coverage under their school’s student insurance plan and have the fee removed from their student account. The school’s student insurance plan can only be waived if the student has coverage under another acceptable insurance plan.
Select the “Waive Now” button below to log into your WebAdvisor account to access the Insurance Waiver on-line form. Once you have completed the process, please print the confirmation page for your records.
If you have any questions about the waiver process, please call 800-376-7075 or Contact Us.
International Undergraduate Student Waiver Instructions
Must contact Allegheny’s International Programs and Services office to request exemption from coverage.
Waiver Deadlines:
If you have any questions about the waiver process, please call 800-376-7075 or Contact Us.
IMPORTANT INFORMATION FOR ALL STUDENTS: Open Enrollment Periods for all Students: If you are a student in the Fall semester and eligible to purchase coverage and you choose not to enroll for coverage before the Fall Enrollment Deadline of *August 25, 2016, will not be eligible to enroll again until the start of next Fall unless you experience a “Qualifying Life Event” during the year.
*For new students in the Spring semester, your open enrollment deadline is January 19, 2017.
If you did not enroll during your open enrollment period and have since lost coverage under your original plan, you may qualify for a Qualifying Life Event upon providing proof of involuntary loss of coverage and payment within 30 days of losing coverage. (example: marriage, divorce, loss of job, etc) The enrollment form, check or money order, and the letter of creditable coverage must be received within 30 days of losing coverage. After 30 days the student will no longer be eligible to enroll in the plan until Fall of the following school year.
Please CONTACT US for cost and enrollment information as a Qualifying Life Event.
If you have any questions about the enrollment process, please call 800-505-4160 or Contact Us.
We are always happy to help in any way.
Welcome to the Student & Dependent Enrollment Center! Here you will find all the necessary tools to enroll in your school sponsored policy.
We suggest you review the brochure for your rates, effective dates and optional coverages before starting the enrollment process. The plan’s benefits can be found in the brochure within the Schedule of Benefits section with the exclusions towards the back.
2016-2017 Enrollment Information
View your school’s BROCHURE
Hard waiver Student Enrollment Instructions
All undergraduate students are required to carry adequate health insurance to attend Allegheny College. It is important for you to make an informed health assessment each year.
You are automatically enrolled in this plan at registration unless proof of comparable coverage is furnished.
Domestic Undergraduate students: To provide proof of existing coverage, you must complete the on-line waiver process through WebAdvisor by the published deadline.
IMPORTANT INFORMATION FOR ALL STUDENTS: Open Enrollment Periods for all Students: If you h are a student in the Fall semester and eligible to purchase coverage and you choose not to enroll for coverage before the Fall Enrollment Deadline of *August 25, 2016, will not be eligible to enroll again until the start of next Fall unless you experience a “Qualifying Life Event” during the year.
*For new students in the Spring semester, your open enrollment deadline is January 19, 2017.
Students who did not enroll themselves or their dependent(s) during the open enrollment period may be able to enroll in the policy if they experience a Qualifying Life Event.
Qualifying Life Events include:
If you and/or your dependents meet the requirements for a Qualifying Life Event, you will need to provide the following:
All documents and payment must be received within 30 days of the qualifying life event. After 30 days, the student or dependents will no longer be eligible to enroll in the plan, until fall of the following school year.
Please CONTACT US for cost and enrollment information as a Qualifying Life Event.
If you have any questions about the enrollment process, please call 800-505-4160 or CONTACT US
We are always happy to help in any way.
Student & Dependent Enrollment
Welcome to the Student & Dependent Enrollment Center! Here you will find all the necessary tools to enroll in your school sponsored policy.
We suggest you review the brochure for your rates, effective dates and optional coverages before starting the enrollment process. The plan’s benefits can be found in the brochure within the Schedule of Benefits section with the exclusions towards the back.
View your school’s BROCHURE
2014-2015 Enrollment Information
Physician Assistant Eligibility
Are automatically enrolled in this insurance Plan at registration, unless proof of comparable coverage is furnished. All Physician Assistant students will have this $1,340.00 charge applied to their billing statements. If you choose to waive the University health insurance plan, this charge will be removed from your bill within ten business days. If you choose to enroll in the University health insurance plan, this charge will remain on your bill.
You can also enroll yourself now by clicking “Enroll Now” below to avoid receiving future reminders.
Physician Assistant Enrollment Instructions
Enrollment Deadlines
enroll now
If you have missed the hard waiver enrollment deadline, but have not previously waived out of the insurance, you will be automatically enrolled in the insurance by your school, after the waiver deadline.
If you have previously waived out of the insurance but have since lost coverage due to a Qualifying Life Event please contact: Riggs, Counselman, Michaels & Downes, Inc. (800) 346-4075.
Please note: If you do not enroll for the year during the fall open enrollment period, you will not be able to enroll later during the 2014-2015 school year without experiencing a “Qualifying Life Event”. This means that the loss of coverage is no fault of your own or the policyholders (i.e. you get married or become too old to be on a family plan). You will be eligible to enroll within thirty days of this “Qualifying Life Event”. After thirty days, you will no longer be eligible.
Dependents of Physician Assistants Enrollment
Physician Assistant Students who do enroll may also insure their eligible dependents.
Deadlines
Enroll by Mail
To enroll by mail-download an enrollment form and submit by mail using a check or money order. The mailing address is listed on the back of the Enrollment Forms.
The effective date of your dependent’s coverage will be start date of the coverage period you enrolled in
If you did not enroll your dependent during the annual open enrollment period but your dependent has since lost coverage due to a Qualifying Life Event please contact:
Riggs, Counselman, Michaels & Downes, Inc.
(800) 346-4075
Graduate & Undergraduate Student Eligibility
Are required to purchase this insurance plan unless proof of comparable coverage is furnished.
All Full-Time students will have this $1,340.00 charge applied to their billing statements. If you choose to waive the University health insurance plan, this charge will be removed from your bill within ten business days. If you choose to enroll in the University health insurance plan, this charge will remain on your bill.
Graduate & Undergraduate Student Enrollment Instructions
Enrollment Deadlines
enroll now
Please Note: If you do not enroll during the Annual Open Enrollment Period, you will not be eligible to enroll until the following school year, unless you experience a Qualifying Life Event.
If you have missed the hard waiver enrollment deadline, but have not previously waived out of the insurance, you will be automatically enrolled in the insurance by your school, after the waiver deadline.
If you have previously waived out of the insurance but have since lost coverage due to a Qualifying Life Event please contact: Riggs, Counselman, Michaels & Downes, Inc. (800) 346-4075.
Please note: If you do not enroll for the year during the fall open enrollment period, you will not be able to enroll later during the 2014-2015 school year without experiencing a “Qualifying Life Event”. This means that the loss of coverage is no fault of your own or the policyholders (i.e. you get married or become too old to be on a family plan). You will be eligible to enroll within thirty days of this “Qualifying Life Event”. After thirty days, you will no longer be eligible.
Graduate & Undergraduate Dependent Enrollment Instructions
Insured students may also enroll their eligible dependents. You must use an Enrollment Form to enroll them. Please see instructions below:
Enrollment Deadlines:
Please Note: If you do not enroll your dependent by Annual Dependent Enrollment Deadline you will not be eligible to enroll your dependent until the following school year unless your dependent experiences a Qualifying Life Event.
Enroll by Mail
To enroll by mail–Download an enrollment form and submit by mail using a check or money order. The mailing address is listed on the Enrollment Form.
The effective date of your coverage will be the period start date for the coverage period you enrolled
If you did not enroll your dependent during the annual open enrollment period but your dependent has since lost coverage due to a Qualifying Life Event please contact:
Riggs, Counselman, Michaels & Downes, Inc. (800) 346-4075.
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