Access your ID now by visiting MyAccount. From your MyAccount, you can print and download your ID card.
Permanent ID Card
In keeping with our Go Green initiative, permanent ID cards will be available by request only. Should you wish to obtain a permanent ID card, you can request one to be shipped to you by accessing your MyAccount. Permanent ID cards will be shipped 24 – 48 hours of your request.
Access Your ID card on your Mobile device
Use MyAccount Mobile to access your ID card from your mobile device.
*Note: Students must have a set up my account to be able to access mobile site.
It would be our pleasure to assist you with any ID Card need you may have. Please feel free to visit our Customer Service center with any other questions regarding your ID card.
As a UnitedHealthCare member you are eligible for global emergency and medical assistance services provided by UnitedHealthCare Global. This program immediately connects you to doctors, hospitals, pharmacies, and other services if you experience a medical emergency while traveling 100 miles or more from your permanent residence, campus location, or in another country.
One simple phone call to the number on your UnitedHealthCare Global identification card will connect you to:
UnitedHealthcare Global, in conjunction with First Student, provides you with a multitude of key services such as:
- Worldwide Medical and Dental Referrals
- Facilitation of Hospital Admittance Payments
- Dispatch of Doctors/Specialists
- Transfer of Medical Records
- Continuous Updates to Family and Home Physician
- Hotel Arrangements for Convalescence
- Emergency Medical Evacuation
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- Transportation to Join a Hospitalized Participant
- Return of Dependent Children
- Repatriation of Mortal Remains
- Replacement of Lost or Stolen Travel Documents
- Transfer of Funds
- Legal Referrals
- Message Transmittals
- And MORE
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To access services please call:
(800) 527-0218 Toll-free within the United States
(410) 453-6330 Collect outside the United States
Services are also accessible via e-mail at operations@UHCGlobal.com.
When calling the UnitedHealthcare Global Operations Center, please be prepared to provide:
- 1. Callers name, telephone and (if possible) fax number, and relationship to the patient;
- 2. Patients name, age, sex, and UnitedHealthCare Global ID Number as listed on your Medical ID Card;
- 3. Description of the patients condition; 4. Name, location, and telephone number of hospital, if applicable;
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- 4. Name, location, and telephone number of hospital, if applicable;
- 5. Name and telephone number of the attending physician; and
- 6. Information of where the physician can be immediately reached
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For more information on UnitedHealthcare Global and the services they supply please check your policy brochure and MyAccount.
PLEASE NOTE: UnitedHealthcare Global is not travel or medical insurance but a service provider for emergency medical assistance services. All medical costs incurred should be submitted to your health plan and are subject to the policy limits of your health coverage. All assistance services must be arranged and provided by UnitedHealthcare Global.
Welcome to the Find a Doctor, Hospital, or Lab Center! Whether you’re looking for a doctor, hospital, laboratory, or even medical equipment and supplies, we have the information you need, all located right here.
Preferred Providers are the physicians, hospitals and other health care providers who have contracted to provide specific medical care at negotiated prices. You should always confirm the Preferred Provider is part of the network, as this can change without notice by calling the Company at 800-505-4160 and/or by asking the provider.
The Preferred Provider for your plan is UnitedHealthcare Choice Plus PPO. If care is received from a Preferred Provider, any Covered Medical Expenses will be paid at the Preferred Provider level of benefits. Reduced or lower benefits will be provided when an Out-of-Network provider is used. By using a Preferred Provider you can also save yourself some out of pocket expenses. Use this link to search for participating physicians, hospitals, facilities, medical equipment, or supplies in your local area.
We recognize the increased need for appropriate mental health treatment for college students. We’ve partnered with United Behavioral Health (UBH) to ensure that you have access to UBH’s network of mental health care providers and facilities. UBH partners with more than 80,000 clinicians and more than 3,500 care facilities nationwide. Clinical excellence, innovation and a relentless commitment to the most scientifically advanced health care solutions that distinguish UBH as the national leader in behavioral health. To find a local Behavioral Health provider in your area, please click the link below:
Welcome to the File an Appeal Center! We are here to help you correctly submit your appeal, and ensure a faster turn-around time to have your claim reprocessed or reimbursement check mailed.
To file an appeal, please include the following information:
- A letter requesting an appeal to your claim(s), including your:
- Name
- Address
- Phone number
- UnitedHealthcare Student ID number
- Date of service for your injury/sickness
- Claim number(s) (located on the top of your Explanation of Benefits)
- Email address
- A copy of your Explanation of Benefits for the claim(s) in question.
- Medical Records including all test results from all providers visited for the specific injury/sickness that you are appealing.
Once we receive the documentation, your appeal will be reviewed and a written response will be mailed to you. The response will include what the findings were, if the appeal was approved or denied, and the reason for the final decision.
If you have a question about your claim denial, you may call our Customer Service Department at telephone number 1-800-505-4160 for further explanation to informally resolve your appeal. If you are not satisfied with our explanation of why the claim was denied, you, or your authorized representative, may request an internal review of the claim denial. (for more information about an authorized representative, please click on “forms” on the left).
Dental, Vision and Other Discount Services
Included with your student health insurance policy is the UnitedHealth Allies discount card. We’re confident that the UnitedHealth Allies program can help you stretch your health care dollar on:
Dental Care
Save from 10% to 35% on a range of dental services including routine cleaning, x-rays, even cosmetic dentistry, such as teeth whitening.
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Vision Care
Pay no more than $40 for an annual eye exam, save 10% to 20% on eyeglasses from participating eye care professionals and retail vision chains and fittings for contact lenses (not included in annual eye exams).
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Wellness products and services
Be healthier and save money with discounts of 10% to 50% on weight management, fitness memberships and equipment, relaxation resources, natural products and vitamins and supplements. For a complete UnitedHealth Allies brochure on Dental Care, Vision Care and Wellness Products and Services please click on the link below:
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UnitedHealth Allies is not insurance. UnitedHealth Allies provides discounts at certain health care providers for medical services. UnitedHealth Allies does not make payments directly to the providers of medical services. The program member is obligated to pay for all health care services but will receive a discount from those healthcare providers who have contracted with the discount plan organization.
If you are a student and would like to check on the status of a claim that you or a provider submitted to UnitedHealthcare, you will need to set up a My Account if you have not already done so.
Please visit our My Account center to log in to an existing account or to create a new one.
Welcome to the NurseLine / Student Assistance Center! Your comprehensive NurseLine / Student Assistance benefit supports you and your eligible dependents with a wide range of issues—all at no cost to you. Our experts can offer trusted advice 24/7 and assist with balancing school and personal responsibilities. We look forward to serving you!
NurseLine
Health questions and issues can come up anytime. With NurseLine, you and your family have unlimited access to a Registered Nurse day or night. You can rest easy, knowing there’s somewhere to turn for trusted advice when you need it most.
A Registered Nurse can help guide you to the right care at the right time, self-care measures to ease symptoms and treat non-urgent conditions, and dependable information about diseases and medications. NurseLine can help you take charge of your health.
NurseLine is the perfect resource for when you can’t reach your doctor and need immediate answers to your health questions. Call anytime 24/7.
Our experienced nurses are available 24/7 to:
- Offer self-care information for non-urgent health issues
- Direct you to the appropriate care for immediate attention
- Explain health conditions and treatments
- Answer questions about symptoms or medications
- Recommend how to treat a fever in the middle of the night
- Tell you if your symptoms mean you have the flu
- Advise how to ease common problems like a sore shoulder
- Inform you of side effects of your medications
Student Assistance Program
College life is exciting but it can also be stressful if you are balancing class with personal responsibilities. In addition, you may be facing more serious issues like family matters, depression or substance abuse that you can’t handle by yourself. Don’t let problems keep you from enjoying college and preparing for the future. Get the help you need today!
Health Advocate will provide you with the right tools to help you through some of life’s toughest challenges. Students can call Health Advocate’s toll-free number for confidential, short-term professional assistance, focusing on coping skills for a full range of emotional, family and other personal issues.
A Licensed Professional Counselor will…
- Provide confidential, short-term, telephonic counseling
- Offer referrals for long-term counseling or specialized care, as needed
- Address stress, depression, family issues, substance abuse and more
- Provide assistance with budgeting and other financial concerns
- Research child care and elder-care resources
- Be available via telephone 24/7 in a crisis
REMEMBER: Call 911 or go to the ER in an emergency.
Welcome to the My Account center! My Account is a secure website that will provide you with personalized benefits and health information.
With My Account, you’ll have 24/7 internet access to:
- Review Claims status, correspondence and Explanation of Benefits (EOB)
- Request/print an ID card
- Enter accident details online
- Enter additional insurance information online
| Log into MyAccount:Existing MyAccount users log in here |
Create your MyAccount:You will be able to create your MyAccount 24-48 hours after your initial purchase of coverage.Be sure to use the email address you used to purchase coverage. |
Forgot Username/Password:If you have forgotten your username or password, we’re happy to remind you. Follow the link and enter the information request. If a match is found, you will be emailed the information to the email address you provided when setting up your account. |
| Now Announcing…MyAccount Mobile Site!UnitedHealthcare Student Resources and First Student are proud to announce you can now launch our MyAccount site from our mobile version! The new site puts students’ critical student insurance coverage information in the palm of their hands. On the run, no problem. You can now check the status of a claim, locate a provider or pharmacy nearby and even access your I.D. card at your convenience.The mobile site can be accessed on the iPhone 3 and 4, HTC, Samsung and Motorola Droid phones and the Blackberry v6.0. Supported browsers are Firefox, Chrome and Opera Mini. Of course, users of non-supported mobile devices and browsers can access the full MyAccount site at www.firststudent.com.
Like the full MyAccount site, the data exchanged on the mobile site is fully secured with a Secure Socket Layer (SSL) certificate. SSL uses a complex system of key exchanges between your browser and the UnitedHealthcare StudentResources browser in order to encrypt data that is exchanged between the two before it is transmitted across the web.
*Note: Students must have a set up my account to be able to access mobile site. |
Welcome to the Customer Service Center! We are excited to assist you with any and all questions you may have regarding your policy. From questions about benefits, claims concerns, to enrollment status, and more. Customer Service is here to help!
Customer satisfaction is our top priority. We recognize the importance of understanding your policy, and know how difficult it can be to navigate through your health insurance. This site is our solution to making your life easier, and providing the answers to your questions right away.
With a click of a button you will have all the information you need regarding your policy right at your fingertips!
On the left hand side we have provided you with a number of links and downloads for immediate access to any questions you may have regarding your school’s student insurance plan.
If you don’t see what you are looking for, or would like to speak to a live representative, it will be our pleasure to assist you. We provide you with three options to contact us!
Speak to a Live Customer Service Representative
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Send us an Email
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Send us a letter
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| Call toll free1-800-505-41607 am – 7 pm CST |
CONTACT US We pride ourselves on returning all emails! |
FIRSTSTUDENT
PO Box 809067
Dallas, TX 75380-9067 |
As a UnitedHealthCare member you are eligible for global emergency and medical assistance services provided by UnitedHealthCare Global. This program immediately connects you to doctors, hospitals, pharmacies, and other services if you experience a medical emergency while traveling 100 miles or more from your permanent residence, campus location, or in another country.
One simple phone call to the number on your UnitedHealthCare Global identification card will connect you to:
UnitedHealthcare Global, in conjunction with First Student, provides you with a multitude of key services such as:
- Worldwide Medical and Dental Referrals
- Facilitation of Hospital Admittance Payments
- Dispatch of Doctors/Specialists
- Transfer of Medical Records
- Continuous Updates to Family and Home Physician
- Hotel Arrangements for Convalescence
- Emergency Medical Evacuation
|
- Transportation to Join a Hospitalized Participant
- Return of Dependent Children
- Repatriation of Mortal Remains
- Replacement of Lost or Stolen Travel Documents
- Transfer of Funds
- Legal Referrals
- Message Transmittals
- And MORE
|
To access services please call:
(800) 527-0218 Toll-free within the United States
(410) 453-6330 Collect outside the United States
Services are also accessible via e-mail at operations@UHCGlobal.com.
When calling the UnitedHealthcare Global Operations Center, please be prepared to provide:
- 1. Callers name, telephone and (if possible) fax number, and relationship to the patient;
- 2. Patients name, age, sex, and UnitedHealthCare Global ID Number as listed on your Medical ID Card;
- 3. Description of the patients condition; 4. Name, location, and telephone number of hospital, if applicable;
|
- 4. Name, location, and telephone number of hospital, if applicable;
- 5. Name and telephone number of the attending physician; and
- 6. Information of where the physician can be immediately reached
|
For more information on UnitedHealthcare Global and the services they supply please check your policy brochure and MyAccount.
PLEASE NOTE: UnitedHealthcare Global is not travel or medical insurance but a service provider for emergency medical assistance services. All medical costs incurred should be submitted to your health plan and are subject to the policy limits of your health coverage. All assistance services must be arranged and provided by UnitedHealthcare Global.
