If you are a student and would like to check on the status of a claim that you or a provider submitted to UnitedHealthcare, you will need to set up a My Account if you have not already done so.
Please visit our My Account center to log in to an existing account or to create a new one.
Welcome to the Collegiate Assistance Center!
It’s Simple – It’s Convenient –
Just call our toll-free number 24 hours a day – 7 days a week
Now you can talk with a Registered Nurse any time, day, or night. A caring professional can help you make informed decisions about your health. Collegiate Assistance Program can give you information and support when you:
Staying Healthy starts by asking questions. No question is too simple or complex when you need answers. Our Registered Nurses are there for you.
“I noticed a strange rash on my arms recently that won’t go away. What should I do?”
“I’ve has a bad cold for several days. What else can I do to treat it at home?”
“I fell yesterday and my ankle still hurts. Should I go to the Emergency Room?”
Some health problems are more complicated than others. Our nurses can help you understand risk factors and treatment options.
“I was just prescribed a new medication and now I feel dizzy sometimes. Could that be
a side effect?”
“I have been drinking more frequently and am afraid I may have a problem. Should I talk
to someone about this?”
“I’m worried I may be pregnant. What should I do?”
“I’m embarrassed to talk to my family doctor about sexually transmitted diseases. What
other options do I have?”
Collegiate Assistance Program focuses on Early Intervention and Prevention. Research shows that people who are more informed make better decisions and have better results.
Facing stressful or emotional issues? Our Master’s Level Clinicians are available 24/7 to listen carefully and help direct you to the right resources for your situation.
“I can’t sleep at night and have been really stressed. Should I see someone?”
“I feel tired all the time and I have trouble getting out of bed sometimes. Could I be
depressed?”
“I feel worthless and sometimes think about hurting myself. What should I do?”
You may also turn to our Collegiate Assistance Program for non-clinical issues such as mounting credit card debt, divorce, child custody matters and shelter from abusive relationships.
Our website for students, www.liveandworkwell.com offers a wealth of information and helpful resources to develop self-improvement strategies.
Please note:
Collegiate Assistance Program is not a substitute for medical attention. If you have an emergency medical condition, please call 911 or your local emergency services number.
Welcome to the Review Brochures Center! You will find everything you will need to know about your policy in your plan brochure such as eligibility, effective and termination dates, plan benefits, any exclusions or limitations, and instructions on how to file a claim.
Welcome to the School Links Center. For your convenience, we have compiled a couple of links that we think you will find helpful throughout the school year.
Welcome to the Waive Your School’s Insurance Center!
This page is for those students who wish to opt-out (waive) out of the coverage under their school’s student insurance plan, and have the fee removed from their student account. The school’s student insurance plan can only be waived if the student has coverage under another acceptable insurance plan.
Submitting a waiver, is as easy as 123! The first step to waive out of your school’s student insurance coverage is to verify that you are a “hard waiver” student.
Please note: If you do not enroll for the year in the fall semester, you will not be able to enroll later during the 2012-2013 school year without experiencing a “life change”. This means that the loss of coverage is no fault of your own or the policyholders (i.e. you get married or become too old to be on a family plan). You will be eligible to enroll within thirty days of this “life change”. After thirty days, you will no longer be eligible.
HARD WAIVER STUDENTS:
All full time, degree seeking, undergraduate day students and all international students
(F1 and J1 visa holders). If this is you then, you would be considered a hard waiver student. Hard waiver students are required to have health insurance to attend Saint Joseph’s University, both to protect against unexpected high medical costs and provide access to quality care.
You must enroll or waive the school-sponsored insurance plan each academic year. It is important for you to make an informed health assessment each year. Make sure you are not left without appropriate health coverage – it could hinder your academic progress.
You may waive coverage under this plan if you have health insurance that meets all of the University plan requirements and is approved by the University. You will need to provide information about your coverage in the waiver section.
Important: If you do not enroll or waive the insurance by the waiver deadline, you will be billed for and automatically enrolled into the University sponsored plan. If you do not enroll for or waive coverage by the designated deadline, you will be considered non-compliant. Once you are enrolled there are no cancellations or refunds. (automatic enrollment will occur AFTER the waiver deadline)
WAIVER DEADLINES:
to start the waiver process
PLEASE NOTE: Once you have completed the waiver form, an email will automatically be sent to the email address you provided, notifying you of the waiver request decision. If you receive a:
A voluntary student for your school is:
Professional and Liberal Studies Students, domestic graduate students and part time domestic undergraduate day students. If this is you then you are exempt from the waiver process and you are not required to waive or enroll in your school’s plan.
If you have any questions about the waiver process, please call 800-505-4160 or
We are always happy to help in anyway.
As a UnitedHealthCare member you are eligible for global emergency and medical assistance services provided by UnitedHealthCare Global. This program immediately connects you to doctors, hospitals, pharmacies, and other services if you experience a medical emergency while traveling 100 miles or more from your permanent residence, campus location, or in another country.
UnitedHealthcare Global, in conjunction with First Student, provides you with a multitude of key services such as:
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To access services please call:
(800) 527-0218 Toll-free within the United States
(410) 453-6330 Collect outside the United States
Services are also accessible via e-mail at operations@UHCGlobal.com.
When calling the UnitedHealthcare Global Operations Center, please be prepared to provide:
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For more information on UnitedHealthcare Global and the services they supply please check your policy brochure and MyAccount.
PLEASE NOTE: UnitedHealthcare Global is not travel or medical insurance but a service provider for emergency medical assistance services. All medical costs incurred should be submitted to your health plan and are subject to the policy limits of your health coverage. All assistance services must be arranged and provided by UnitedHealthcare Global.
Welcome to the File a Medical Claim Center! We understand the hassles that come along with filing your claims, which is why we want to make this process as quick and painless for you as possible. Below you will find all the information you will need to file a medical claim.
It’s easy! Just download the claim form below. Fill out the first page with your personal information, dates of injury or sickness, the cause of the injury or date of first symptoms for a sickness, sign your name with today’s date, and attach all receipts. Please fill out the entire first page and be sure not to leave anything blank.
Your doctor will need to fill out the second page of the form.
Mail Claim Forms to:
FIRSTSTUDENT
P.O. Box 809025
Dallas, TX 75380-9025
Your Doctor can also submit a claim electronically, using Emedeon (formerly WebMD). This gives a faster turn-around time than submitting a claim by mail. Check with your doctor to see if they are a participant. If they are, show them your ID Card. The Emedeon information is printed on the back of every ID Card.
If you have any problems filling-out these forms or would like to talk to a customer service representative, you can call us toll free at: 1-800-505-4160 or
Welcome to the File an Appeal Center! We are here to help you correctly submit your appeal, and ensure a faster turn-around time to have your claim reprocessed or reimbursement check mailed.
To file an appeal, please include the following information:
o Name
o Address
o Phone number
o UnitedHealthcare Student ID number
o Date of service for your injury/sickness
o Claim number(s) (located on the top of your Explanation of Benefits)
o Email address
Once we receive the documentation, your appeal will be reviewed and a written response will be mailed to you. The response will include what the findings were, if the appeal was approved or denied, and the reason for the final decision.
If you have a question about your claim denial, you may call our Customer Service Department at telephone number 1-800-505-4160 for further explanation to informally resolve your appeal. If you are not satisfied with our explanation of why the claim was denied, you, or your authorized representative, may request an internal review of the claim denial. (for more information about an authorized representative, please click on “forms” on the left).
ENROLL NOW HEALTH INSURANCE
Welcome to the Student / Dependent Enrollment Center! We are here to help make enrolling as easy and as painless as possible.
We suggest you review your brochure and rates before starting the enrollment process. The plan’s benefits can be found in the brochure within the Schedule of Benefits section with the exclusions towards the back.
View your Uncategorized Brochure
PLEASE NOTE: If you do not enroll for the year during the annual open enrollment period, you will not be able to enroll later during the 2015-2016 school year without experiencing a “Qualifying Life Event”. This means that the loss of coverage is no fault of your own or the policyholders (i.e. you get married or become too old to be on a family plan). You will be eligible to enroll within thirty days of this “Qualifying Life Event.” After thirty days, you will no longer be eligible.
HARD WAIVER INTERNATIONAL STUDENT ENROLLMENT INSTRUCTIONS
If you are a…
As an international student you are automatically enrolled in this insurance Plan at registration, unless proof of comparable coverage is furnished.
ENROLL NOW IN COVERAGE ON-LINE
(Hard waiver international students only)
If you have missed the hard waiver enrollment deadline, but have not previously waived out of the insurance, you will be automatically enrolled in the insurance by your school.
If you have previously waived out of the insurance but your non-school sponsored coverage is being terminated due to a Qualifying Life Event and you are now looking to enroll in the Student Injury & Sickness plan, please:
DEPENDENTS OF HARD WAIVER INTERNATIONAL STUDENTS ENROLLMENT INSTRUCTIONS
Hard Waiver Students who do enroll may also insure their eligible dependents
If your dependents non-school sponsored coverage is being terminated due to a Qualifying Life Event and you are now looking to enroll in the Student Injury & Sickness plan or if you have any questions about the enrollment process, please:
VOLUNTARY DOMESTIC STUDENTS AND THEIR DEPENDENTS ENROLLMENT INSTRUCTIONS
If you are a…
an undergraduate taking 3 or more credit hours, a graduate taking 1 or more credit hours or enrolled in a departmental 601, 610 or 611 course, a non-graduate assistant/graduate fellow student, a Hershey Medical student, a graduate assistant or graduate fellow, visiting scholar, student enrolled in the intensive English communication program or student who participates in the Co-op work experience program as part of your required academic program. you are eligible to enroll online or with an enrollment form. Voluntary Students who do enroll may also insure their eligible dependents. Please see instructions below to enroll.
The effectIve date of your coverage will be the period start date for the coverage period you enrolled.
If you or your Dependents non-school sponsored coverage is being terminated due to a Qualifying Life Event and you are now looking to enroll in the Student Injury & Sickness plan or If you have any questions about the enrollment process, please:
CONTACT US
We are always happy to help in anyway.
PRIVACY POLICY
I’m Sorry, this page is currently under construction and should be available within the next couple of weeks.
